Refunds and Cancellation Policy

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• Introduction: At Eduvest Connect Pvt. Ltd., we are committed to providing a high-quality education platform and exceptional service to our customers. We understand that there may be instances where you need to cancel or request a refund for our services. This Refunds and Cancellation Policy outlines the procedures and guidelines for requesting refunds and cancelling services with Eduvest Connect Pvt. Ltd.

• Cancellation Policy
   

2.1 Service Cancellation

If you wish to cancel a service provided by Eduvest Connect Pvt. Ltd., you must contact our customer support team at +91 9302649284 or email us at info@eduvestconnect.com The cancellation request should include the following information:

• Your full name

• Service name or description

• Reason for cancellation
   

2.2 Timing of Cancellation

The timing of cancellation may affect the eligibility for a refund. The following guidelines apply:

• Subscription-based services: Cancellation requests for subscription-based services should be made at least 10 days before the next billing cycle to avoid being charged for the upcoming period.

• One-time services: For one-time services, you should request a cancellation at least 10 days before the scheduled service date.
   

2.3 Refunds for Cancellation

Refunds for cancelled services will be processed as follows:

• Subscription-based services: If the cancellation request is made within the specified notice period, you will not be billed for the upcoming billing cycle. Any charges already incurred will not be refunded.

• One-time services: If the cancellation request is made within the specified notice period, you will receive a full refund of the service fee. Cancellations made after the notice period will not be eligible for a refund.

• Refund Policy
   

3.1 Eligibility for Refund

Refund requests can be made under the following circumstances:

• Service unavailability: If Eduvest Connect Pvt. Ltd. is unable to deliver the agreed-upon service.

• Dissatisfaction with service: If you are dissatisfied with the service received and can provide valid reasons for your dissatisfaction.
   

3.2 Refund Request Process

To request a refund, you must contact our customer support team at +91 9302649284 or email us at info@eduvestconnect.com. Your refund request should include the following information:

• Your full name

• Service name or description

• Reason for the refund request

• Supporting documentation (if applicable)
   

3.3 Refund Processing

Upon receiving your refund request, Eduvest Connect Pvt. Ltd. will review it within 2-3 days. If your request is approved, we will process the refund within 5-7 days. Refunds will be issued in the original payment method used for the transaction.

• Exceptions: Eduvest Connect Pvt. Ltd. reserves the right to make exceptions to this policy in extenuating circumstances.

• Contact Information: If you have any questions or concerns regarding this Refunds and Cancellation Policy, please contact us at +91 9302649284 or email us at info@eduvestconnect.com.

• Changes to the Policy: Eduvest Connect Pvt. Ltd. may update or modify this policy from time to time. Any changes will be communicated through our website and email notifications. By using Eduvest Connect Pvt. Ltd.'s services, you agree to comply with this Refunds and Cancellation Policy.